ANALYSIS USABILITY OF USER EXPERIENCE OF THE SRAWUNG WITH THE USER EXPERIENCE QUESTIONNARE (UEQ) METHOD

Abstract

An important aspect when evaluating the quality of an application is usability. The 
quality level of usability of the application is determined by how easy the user of the 
application uses it. Applications and products with good usability usually have many loyal 
users. Conversely, if an app has a low level of usability, users will inevitably give up and 
switch to another app that has similar functionality. The application analyzed in this study 
is an android application called Srawung with video conferencing features. In this study, to 
assess the quality of usability used the User Experience Questionnaire (UEQ) method. The 
user experience questionnaire (UEQ) uses a six-dimensional scale such as attractiveness, 
acuity, efficiency, dependability, stimulation, and novelty. Data collection is done by 
distributing forms to Srawung application users who are also respondents. The 
questionnaire consists of several questions as indicators of research variables from six 
dimensions. The result of user satisfaction analysis is that application users can use the 
Srawung application better and which indicators are good and which are not.